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Customer Comments

Customer Comments

Customer service is our highest priority at Baker's. We've only done the job right if you feel 100% satisfied with your purchase and experience shopping with us. We welcome all feedback, and would like to share a few of our favorites with you here.


I opened the package and… WOW! I told you, that this will be my first pair of Whites. I never saw a pair in real only at pictures in the internet. What can I say… I am really impressed! These boots are extraordinarily in all respects. The great leather, the craftsmanship, the details, the style, everything is made in such a high quality level.

I have a good dozen pair of boots, Red Wings, Aldens, Italian boots but the Whites will take a special place in this collection. I love them and I am looking forward to wear them in the next minutes.

Kyle, thanks a lot for your support, your service and your expert voice. All decisions were correct, the size, the last, the details.

I would like to order my next pair in a few weeks, if this is o.k. for you.

Thanks again Kyle, it is nice to see that there are no borders or distances for quality awareness.

Best regards from Berlin


Thank you from Mark-

Went into Baker's today and was helped by Randy in the gun department. It was so nice to be helped by someone who is a professional in his field. After the customer service I received at Cabelea's I was thankful that I remembered that Baker's carried firearms. It was well worth the wait and a pleasure to do business with a local company. I would reccommend Baker's to anyone who's looking for any products that they carry. Randy, thank you so much for taking your time to help me make an informed decision on my Springfield handgun. Mark Florence.


Got the boots about two days ago and haven't taken them off since, they're perfect. I just wanted to thank you again for helping me out with them. Your customer service was amazing, I wish more businesses was run like yours.


Stephen L.

I just received my first pair of classic work boots


I just received my first pair of classic work boots from Baker's and,
although I never ever do this, I had to write and a let you know how
impressed I am with your team's craftsmanship. I say "first pair"
because I ordered two pairs, one in brown excel which are ones I just
received, and one in black excel (still pending) so I can switch them
out. I have to admit I was a little nervous ordering both pairs sight
unseen. Now I only wish I had ordered them at the same time so they would
both be here now.

The boots fit perfectly and the care and pride your team takes in
constructing them is obvious. I'll tip my hand a little and say that part
of the time I work for an outdoor retailer that does not carry your boots
unfortunately and I have had my hands on, and my feet in, a lot (to say the
least) of expensive, high-end, hiking and mountaineering boots and with a
VERY rare exception or two, they don't even come close to matching the build
quality, not to mention fit, of your boots. In a retail climate of
over-selling and over-promising it is extremely nice to have your
expectations exceeded once in a while and you have done that for me by a
fair margin.

Please extend my thanks and my compliments to your team. I'm impressed and
I'll be back again.


Jason Rejniak
Snohomish, WA


Hey, I just received my boots that I purchased through Bakers and I wanted to contact you guys to say how impressed I am with them. So far they have far exceeded what I expected or thought possible with a pair of boots. Thanks to everybody that made them, I couldn't be happier.


White's are easily my favorite brand! I picked up a pair of custom smokejumpers lace-to-toe in chromexcel. Baker's is great- insanely knowledgable, very friendly, and happy to answer any/all questions on ordering. They were very patient with me, as I bugged em for about three months before ordering

I stopped by your store this summer

I stopped by your store this summer while working in Florence, Or. I bought two pairs of Red Wings. One pair online, and one pair in person. You have great prices and amazing customer service. Kudos to you guys for carrying primarily American made brands and straying away from carrying cheap Chinese made, mass produced boots. The selection of "life time gear" was great. Keep up the good work and good luck in the future. - Ryan.

Thanks again.

Thanks again. I have received the cherry black RW shoes upon arrival at my aunts yesterday and I love them. Thanks again for great quality offers, not made in China!!! Yours, Markus

The products are incredible,

Thank you very much for delivering order number: 9036!

The products are incredible, I simply love them!
Your shop and your team is great and so I would like to order some more.

Jan Diederich


Thank you Ciindy-

Hi Cindy at Baker's:

I wanted to let you know that the package arrived safely. I also wanted to Thank You again for you help, your willingness to help and for getting what was entirely my mistake resolved in such a prompt and friendly manner. I will be shopping your store from now on.

Please feel free to forward this to your Supervisor\Employer as I think you an exemplary asset to Baker Shoes and Clothing and fully deserving of a generous raise.

Have a Magnificent weekend and Thank You So Much.


Patrick Bryant

Just got the custom White's semi-dress

Hey Kyle,

Just got the custom White's semi-dress from UPS from you guys. Gotta say that I'm amazed. These have to be the most impressive boots I've ever seen. The sheer quality level is amazing. I'm sure I'll need to bring up the custom builder UI very soon here again.

Thanks a ton for your help. Went with the 11D like you said and the fit is spot on. That was a relief.

Look forward to ordering again from you soon.

Have a good one,

Seattle, WA

Thank you and have a wonderful Thanksgiving.

Hi Baker's,

Thanks for the offer and I really really appreciate your quality of service. Filson apparently dosen't make enough coats to go around!

Can you send me a quick note once this jacket comes in your store? I will make the purchase from your online shop again.

Thank you and have a wonderful Thanksgiving.


Just wanted to follow up with a "thank you"!

Hi Baker's,

Just wanted to follow up with a "thank you"!

The semi-dress boots (as per below) are perfect!

Do you have any news about whether White;s will offer the rough-out oxford with the Christy sole?

Best regards,



Received your package today - incredible fast! The bag is a beauty, I enjoy it very much! Thank you very much!
All the best,

I will be recommending your shop

I have recieved my Order. I just wanted to thank you I love the Boots. I will be recommending your shop to the rest of my Fire Crew.


Dear Baker's-

Dear Baker's & KYLE,

Today, I received White's & Wesco boots!

Thank you very much! I will order some other time!

Baker's is BEST!!! Awesome!!! You guys rock!!!

Mr. Osa Mu

Thank you so much

Thank you so much for your help!! I bought my Filson boots from you today because of your wonderful customer service!!


Richard Ellis

They are precisely what I wanted

Hello Baker's...

This is Jim Setzer in Thousand Oaks Ca... I just wanted to drop a note and say my boots arrived and they are precisely what I wanted... excellent!

jim setzer

Thank you for the great service.

Dear Baker's

Just wanted to let you know that I received my jacket today. Thank you for the great service. The jacket is fantastic, and is exactly as advertised. I appreciate the customer service that I received from Bakers Shoes, and you will definately continue to get my business. Thanks again for a great experience.

Tom Westfall

I am very impressed

I look forward to receiving my new boots and doing business with Baker shoes in the future. As a first time customer I am very impressed with your service and will recommend your company to friends and family.

All the best,

Abram Brosseit

You guys rock!

My boots arrived today! Perfect fit and such fast


The most comfortable, attractive boots...

I believe in September I ordered a pair of Whites Travelers from Bakers, and I
just wanted to say these are the most comfortable, attractive boots I have ever
seen. Everything was perfect, and the customer service I received from Bakers
(Josh I believe) was bar none. I just wanted to thank you again for a great
experience and great pair of boots. I cant wait until I order another pair in
Best regards,
Steve Chernick

Thank you very much

Dear Baker's
Today, I've received White's boot that I ordered.
I was very surprised that It was delivered quickly.
Anyway, I'm very happy to have a White's boot!!
It looks very nice, and fitting is also good.

Thank you very much for your business.

You can be sure that I will let all my friends

I just spoke to a person at Baker's and the problem with my order has been resolved.

I want to thank all involved for the excellent customer service provided by Baker's.

You can be sure that I will let all my friends know how well I regard Baker's shoes.

Thanks again,
R.R. Rodriguez
Wimberley, TX

My Lowa boots are fabulous !

Hi Baker's,

Hello! I took my Lowa Boots to the 7 Camino Chicas from Waterloo. The photo was taken in Pamplona, the starting point for our 700 km walk to Santiago De Compostela on the "Camino" pilgrimage in September/October 2008. Thank you so much for the Canada Lace Keepers. We all have them on our boots. My Lowa boots are fabulous !

Marilyn Hill

Thank you for your great service,

I'd like to thank you for your great service, friendly attitudes, and speedy order completion and shipping.


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