We Guarantee the Fit:
Our mission is to earn your trust and business in every transaction. If for any reason, you are not completely satisfied with a purchase, you can return it or request a return label at firstname.lastname@example.org as long as the goods have not been worn outside and are otherwise in brand new resalable condition. You are welcome to walk around inside your home to determine the fit. We will exchange or issue credit as per your request simply email us for a return authorization. We promise to be fair and reasonable with each customer on any complaint or adjustment and to always be considerate of the customer's point of view.
What is the Return/Exchange policy?
All merchandise, except gift certificates, can be returned in the original packaging as long as the item has not been worn. Item's must be returned within 45 days of when they were received. We will happily refund the purchase price of any stock items that do not satisfy you. Shipping and handling charges on returned merchandise will be refundable or considered refunded if Baker's has provided a return label from UPS or Fed Ex. We do not accept worn articles for refund, credit or exchange unless proven defective by customer service.
DO NOT WEAR YOUR NEW BOOTS OUTSIDE UNLESS YOU ARE SURE THEY FIT.
SPECIAL ORDER OR CUSTOM BOOTS ARE NON-RETURNABLE.
It is our intention to provide you with the best quality product, in the most convenient way, delivered to you in the best condition within a reasonable amount of time. If, by chance, you receive a damaged or defective product, we will replace this item promptly at no additional cost to you. In this event Baker Boots & Clothing will pay the shipping costs.
Upon receipt of a damaged or defective product, please call our Customer Service Department at 1.800.879.0514. A specialist will be happy to assist you in correcting the error. Please supply the Customer Service Representative with your order number, item number and tracking number from your original package.
Returning an Item
Here are the basic steps for returning an item:
- Simply pack all items being returned securely in the original packaging, if possible.
- Enclose a copy of the original packing list with the return merchandise.
- Be sure to keep the original packing list for your records.
Please call or email us for a return authorization or return label. Your order number will serve as your RA. If a return label is authorized by our staff the return shipping and insurance for your order will be provided to you for no extra charge. For your protection, we recommend that you use UPS or Insured Parcel Post if you are providing the return shipment. Ship the return package to:
Baker’s Boots & Clothing
2642 Roosevelt Blvd.
Eugene, OR 97402